We reserve the right to cancel or refuse any order for any reason. Some situations that lead to cancellation of any order include limitation of the quantities available for purchase, error or inaccuracies in product or pricing information and so on. We will notify in case of any such cancellations and the amount charged by your credit or debit card will be reversed back to your Card Account
You can cancel your order or some items in your order before the item is shipped and the bill is generated. You also have the opportunity to exchange the product or get a refund by returning the item back to us. However returns are accepted only if the product is in unused and saleable condition with its original packaging and other original tags.
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 24 business hours. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund or NutroVally wallet whichever is the customer’s preference.
7 DAY RETURN / REPLACEMENT POLICY
Please, ensure that the product is unused and the tags, boxes and other packaging is intact.
- Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
You may call us on (+91) 8744066777 or Email us at email@example.com
- After reviewing your return request, as per the issue, we will send our courier partner to pick up the products delivered to you.
- While we hope it does not get to this- please send us an email to firstname.lastname@example.org with your order details and we’ll cancel it promptly. Once the product leaves our hands, it cannot be taken back, so any cancellations need to be done before shipping only.
Under what conditions can I return/ replace my product?
- Wrong product delivered.
- Expired product delivered.
- Damaged product delivered – Physical damage/ tampered product or packaging.
- Incomplete order – missing products.
- Opened/ used/ altered products.
- Original packaging (mono cartons, labels, price tag, etc.) missing.
Product Delivered Time?
- 4- 5 business working days.